What causes the laptop drive mechanism fault?
The main reason we see Laptops with drive faults is accidental damage. If a disc isn't inserted perfectly straight it can dislodge the rollers that bring the disc in and out again. If any pressure is put on the laptop where the disc drive is, it can cause the housing of the drive to bend preventing discs from being inserted properly.
Sometimes, a disc-drive fault can be cause by an electrical fault.
How do we repair the laptop drive mechanism fault?
The first thing we do before any repair is test the laptop to confirm the fault. We then proceed to open the laptop and have access to the disc drive.
We inspect the internal parts, gears and motors to see where the fault lies. Any faulty parts are replaced, the laptop mechanism is realigned and tested out. We will test the laptop a number of times on our testing bench prior to releasing it for dispatch.
Laptop Repair Turnaround Times
Laptop turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock.
Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time.
Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you.
More straight forward repairs will be completed quickly.
If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.
