Laptop Inspection

How does the inspection option work?

Once we receive the laptop we will test out and diagnose the fault. We will then call you and explain what we have found and the price for repair.

This inspection charge is deducted from the repair price making it free if you go ahead with a repair.

If you didn't want us to carry out the repair there is no further charge and we will return the laptop to you. You only pay for the repair once we have completed the repair and tested it.

Laptop Repair Turnaround Times

Laptop turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock. 

Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time. 

Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you. 

More straight forward repairs will be completed quickly.

If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.