What causes the laptop viruses and software faults?
Downloading from unofficial sources or opening infected files can infect laptops with viruses and spyware. Consequently, computers can run slow and your personal data may be at risk. More serious viruses can prevent users from effectively using software on laptops.
How do we repair infected laptops and perform health checks?
The first thing we do before any repair is test the laptop to confirm the issues. Next, we will use our specialised software to scan and clean laptops from viruses, adware, malware or spyware. We will then ensure that your laptop's software is up to date, corrupted files are removed and the hard drive is healthy. This process should help free up memory space and speed up the laptop significantly. We also fully clean out the laptop of dust and debris, and replace the thermal paste. This should leave the laptop running nice and cool again.
Laptop Repair Turnaround Times
Laptop turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock.
Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time.
Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you.
More straight forward repairs will be completed quickly.
If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.
