What causes a laptop battery fault?
Batteries in all devices have a shelf life. We usually see battery issues in devices from around 2 years old onwards. They only have so many charging cycles before you will notice a difference in its performance.
Some updates have been blamed for excessive power usage so we would recommend checking online for any software related issues that may be causing the fault before booking in a repair.
Using 3rd party charging cables and adapters can also cause problems with batteries.
How do we repair a laptop battery?
The first thing we do before any repair is check the fault. We will then proceed to replace the battery. We only ever use original batteries as some 3rd party batteries can cause problems.
The laptop then gets put through to our test bench where its charge and durability is tested before releasing it for dispatch.
Laptop Repair Turnaround Times
Laptop turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock.
Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time.
Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you.
More straight forward repairs will be completed quickly.
If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.
