>PS4 accepts discs but doesn't load them
>PS4 disc reading icon continuously spins
>PS4 shows disc read error message
>Courier Collection available
>3 - 5 working day standard tunraround
>Express Service option for same day repair
>Online tracking to keep you up to date
>High quality parts
Warning: Last items in stock!
The laser diode in all consoles, not just the PS4, naturally deteriorates to the point that they no longer read discs. The strength and focus of the laser reduces over time. It is normally the Blu-ray laser diode that fails first as it is normally the most used. You may find DVD and audio discs still work as these use a different (red) laser which is on the same assembly.
Sometimes physical damage can happen to the PS4 laser lens. If the console is moved or knocked while a disc is spinning inside, it can cause it to make contact with the laser lens and damage it. You may also notice a circular scratch on the disc when this happens.
There has also been times where updates have caused issues with lasers too.
** We always recommend trying a few discs prior to booking this repair in to rule out a damaged disc. If you're having problems with one disc it may be that which is at fault **
The first thing we do before any repair is test the console to confirm the fault. We then proceed to open the PS4 and remove the internal PSU. We then have access to the disc drive.
We inspect the mechanism of the disc drive to rule that out as a fault (it is a cheaper repair if it is the mechanism click here to see). If all is ok with the drive mechanism, we swap the whole laser assembly for a new one.
We reassemble the PS4 at the repair desk and give it an initial test. If all is ok the PS4 is passed down to the main testing bench where all consoles are stress tested and all functions checked.