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Xbox 360 Laser Repair
New product
Xbox 360 laser replacement. Is this the right repair for you?
>Xbox accepts discs but doesn't load them
>Xbox displays "open tray" even though there is a disc inside
The Gamer-Tech Service
>Courier Collection available
>3 - 5 working day standard tunraround
>Express Service option for same day repair
>Online tracking to keep you up to date
>High quality parts
More info
What causes the Xbox 360 laser fault?
The laser diode in all consoles, not just the Xbox 360, naturally deteriorates to the point that they no longer read discs. The strength and focus of the laser reduces over time.
Sometimes physical damage can happen to the Xbox laser lens. If the console is moved or knocked while a disc is spinning inside, it can cause it to make contact with the laser lens and damage it. You may also notice a circular scratch on the disc when this happens. It isn't a laser burn as some people have documented online; the laser isn't that strong.
There have also been times where updates have caused issues with lasers too.
** We always recommend trying a few discs prior to booking this repair in to rule out a damaged disc. If you're having problems with one disc it may be that which is at fault **
How do we repair the Xbox 360 laser?
The first thing we do before any repair is test the console to confirm the fault. We then proceed to open the console and gain access to the disc drive.
We inspect the mechanism of the disc drive to rule that out as a fault. If all is okay with the drive mechanism we swap the whole laser assembly for a new one.
We reassemble the Xbox at the repair desk and give it an initial test. The Xbox 360 is then passed down to the main testing bench where all consoles are stress tested and all functions checked.
Reviews
Thank you
The following scores out of 5 where given (0 = lowest / 5 = highest)
Response Time : 4
Helpful : 4
Knowledgeable : 4
Competitive : 4
Likely to Recommend : 5
S Hermon's enquiry was :
Console is not reading discs.
S Hermon's comments about your service are :
There was an initial delay, due to the fault of the courier company, in getting the console to York, however, Gamer-Tech pulled all the stops out to still get the console fixed and returned to me within 5 days. Thank you very much!
Happy customer :-)
The following scores out of 5 where given (0 = lowest / 5 = highest)
Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5
Katy Spedding's enquiry was :
Faulty DVD drive wont read games or DVDs.
Katy Spedding's comments about your service are :
Excellent service, really appreciate the help I got especially changing my details as it was my fault was incorrect. Patient and friendly service. Happy customer :-)
A brilliant company
The following scores out of 5 where given (0 = lowest / 5 = highest)
Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5
Jackie's enquiry was :
When u put a game in it says reading and then open tray. It does not play
Jackie's comments about your service are :
A brilliant company who deliver the service that they say.would definetly use this company again.
I cannot thank you enough
The following scores out of 5 where given (0 = lowest / 5 = highest)
Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5
Alyson Eley's enquiry was :
Will not read discs
Alyson Eley's comments about your service are :
I cannot thank you enough for fixing my son`s XBox so efficiently and professionally and will recommend you to anyone I meet. The hassle-free service you offer is without doubt the best I have come across and whenever I telephoned with a query the member of staff I spoke to was always very knowledgeable, polite and accommodating. Thank you again for everything and it is the best £40 I have every spent! Kind regards Alyson
Great Service!
Andrew D
FANTASTIC
Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5
David Grecian's enquiry was :
not reading disc or freezing . disc will play on other xbox 360 so not discs
David Grecian's comments about your service are :
FANTASTIC , FIRST CLASS SERVICE. COULD NOT BE BETTER , AND VERY QUICK TURNAROUND.
Brilliant service
Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5
Simon Kitto's enquiry was :
Xbox 360 I have 2 x XBOX 360 which wont load disc just wondering how much you charge to fix this problem. Thanks Simon
Simon Kitto's comments about your service are :
Brilliant service guys, would recommend to anyone with a faulty machine. Very pleased Simon