>Xbox accepts discs but doesn't load them
>Xbox displays "open tray" even though there is a disc inside
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>3 - 5 working day standard tunraround
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The laser diode in all consoles, not just the Xbox 360, naturally deteriorates to the point that they no longer read discs. The strength and focus of the laser reduces over time.
Sometimes physical damage can happen to the Xbox laser lens. If the console is moved or knocked while a disc is spinning inside, it can cause it to make contact with the laser lens and damage it. You may also notice a circular scratch on the disc when this happens. It isn't a laser burn as some people have documented online; the laser isn't that strong.
There have also been times where updates have caused issues with lasers too.
** We always recommend trying a few discs prior to booking this repair in to rule out a damaged disc. If you're having problems with one disc it may be that which is at fault **
The first thing we do before any repair is test the console to confirm the fault. We then proceed to open the console and gain access to the disc drive.
We inspect the mechanism of the disc drive to rule that out as a fault. If all is okay with the drive mechanism we swap the whole laser assembly for a new one.
We reassemble the Xbox at the repair desk and give it an initial test. The Xbox 360 is then passed down to the main testing bench where all consoles are stress tested and all functions checked.