Extended Warranty
Although your repair should last for a very long time, you can ensure it is covered for longer by us by purchasing our extended warranty. We follow the original manufacturers warranty policies...
>Liquid has been spilt on laptop
>MacBook may have sustained main motherboard damage.
If your unit has liquid/water damage, the inspection fee will instead be replaced by the liquid/motherboard damage assessment (£39.99). This acts as a non-refundable purchase as the unit will be stripped, go through our ultrasonic cleaner, dried out and have components tested.
>Free DPD delivery
>Free DPD collection label. Pack the device yourself and drop off at a DPD pickup shop. Find your nearest shop here
>Or DPD can come to your door with a secure box to package the device for you for £14.99
>Turnaround times can vary depending on the repair - please see below for more details
>Online tracking to keep you up to date and regular status email updates
>Quality repairs from very experienced technicians
>90 day warranty for your piece of mind
Delivery policy
DPD collection and deliveries with award winning tracking.
Return policy
Free returns for 7 days after you receive your repaired device to ensure you are happy with the work
As you can imagine, the main cause of liquid damaged MacBooks is an accidental spill, flooding or being caught out in the rain. The liquid can cause a variety of issues to the chips and electronics of the motherboard including corrosion and chip failure.
We complete these repairs on a case-by-case basis. Liquid damage has a varying severity depending on factors like how much liquid is on the board, the actions taken after the liquid damage happened and what parts of the electronics the liquid has affected.
We then proceed to strip the MacBook down so we can inspect the internal components. We clean as we go to get rid of any dust or dirt that may have got into the casing and also remove any signs of corrosion as best we can. If there is a clear water-damaged section we will concentrate our efforts there.
MacBook turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock.
Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time.
Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you.
More straight forward repairs will be completed quickly.
If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.
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