What causes MacBook keyboard faults and damage?
MacBook keyboards are generally damaged from drops, objects landing on them or over-enthusiastic use. Sometimes, an unresponsive keyboard can be due to an electrical fault.
How do we repair MacBook keyboards?
The first thing we do is test the MacBook to make sure it is only the keyboard is the only fault.
We then proceed to strip the MacBook down so we can remove the old keyboard or faulty keys. We clean as we go to get rid of any dust or dirt that may have got into the casing.
A new keyboard or keys are installed and checked to make sure that the entire keyboard is working well.
We then build the MacBook back up and send it down to our test bench where further tests are carried out.
MacBook Repair Turnaround Times
MacBook turnaround times can vary widely due to the complexities of the repairs. Unlike consoles or phones where there are a small amount of parts that we can keep on stock and therefore offer quick turnaround times, there are thousands of different models of laptops so it is impossible to keep all parts in stock.
Another issue is part supply. Most manufacturers do not sell parts, so we have to source them through 3rd parties. Unfortunately there isn't a one stop shop for all parts so sometimes we have to spend time sourcing them. There are also times when a part is only available from overseas - China and the US being the main options. Shipping from these countries can take a month, sometimes more so would lead to a long turnaround time.
Please be assured that we will keep you up to date on part orders for your laptop, and will let you know if we have to order from abroad. You will always have the option to decline a repair if the wait time is too long for you.
More straight forward repairs will be completed quickly.
If you have a particular concern about the turnaround time, please reach out to us and we will give you a more accurate ETA before you place an order with us. Please have the make and model number of your laptop to hand.
