>Xbox accepts discs but doesn't load them
>Xbox displays "Insert Disc" even though there is a disc inside
>Error codes
>Free DPD delivery
>Free DPD collection label. Pack the device yourself and drop off at a DPD pickup shop. Find your nearest shop here
>Or DPD can come to your door with a secure box to package the device for you for £9.99
>Online tracking to keep you up to date and regular status email updates
>Quality repairs from very experienced technicians
>90 day warranty for your piece of mind
Delivery policy
DPD collection and deliveries with award winning tracking.
Return policy
Free returns for 7 days after you receive your repaired device to ensure you are happy with the work
The laser diodes in all consoles, not just the Xbox One, deteriorates over time to the point that they no longer read discs. The strength and focus of the laser beam reduces over time.
Sometimes physical damage can happen to the Xbox One laser lens. If the console is moved or knocked while a disc is spinning inside, it can cause it to make contact with the laser lens and damage it. You may also notice a circular scratch on the disc when this happens. It isn't a laser burn as some people have documented online as the laser isn't that strong.
There have also been times where updates have caused issues with lasers too. Googling the error code shown can give more information.
** We always recommend trying a few discs prior to booking this repair in to rule out a damaged disc. If you're having problems with one disc it may be that which is at fault **
The first thing we do before any repair is test the console to confirm the fault. We then proceed to open the console and gain access to the disc drive.
We inspect the mechanism of the disc drive to rule that out as a fault. If all is okay with the drive mechanism we swap the whole laser assembly for a new one.
We reassemble the Xbox at the repair desk and give it an initial test. The Xbox One is passed down to the main testing bench where all consoles are stress tested and all functions checked.
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Although your repair should last for a very long time, you can ensure it is covered for longer by us by purchasing our extended warranty. We follow the original manufacturers warranty policies...
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>Xbox accepts discs but doesn't load them
>Xbox displays "Insert Disc" even though there is a disc inside
>Error codes
>Free DPD delivery
>Free DPD collection label. Pack the device yourself and drop off at a DPD pickup shop. Find your nearest shop here
>Or DPD can come to your door with a secure box to package the device for you for £9.99
>Online tracking to keep you up to date and regular status email updates
>Quality repairs from very experienced technicians
>90 day warranty for your piece of mind
