>Xbox accepts discs but doesn't load them
>Xbox displays "Insert Disc" even though there is a disc inside
>Error codes
>Free DPD delivery
>Free DPD collection label. Pack the device yourself and drop off at a DPD pickup shop. Find your nearest shop here
>Or DPD can come to your door with a secure box to package the device for you for £9.99
>Online tracking to keep you up to date and regular status email updates
>Quality repairs from very experienced technicians
>90 day warranty for your piece of mind
Delivery policy
DPD collection and deliveries with award winning tracking.
Return policy
Free returns for 7 days after you receive your repaired device to ensure you are happy with the work
The laser diodes in all consoles, not just the Xbox One, deteriorates over time to the point that they no longer read discs. The strength and focus of the laser beam reduces over time.
Sometimes physical damage can happen to the Xbox One laser lens. If the console is moved or knocked while a disc is spinning inside, it can cause it to make contact with the laser lens and damage it. You may also notice a circular scratch on the disc when this happens. It isn't a laser burn as some people have documented online as the laser isn't that strong.
There have also been times where updates have caused issues with lasers too. Googling the error code shown can give more information.
** We always recommend trying a few discs prior to booking this repair in to rule out a damaged disc. If you're having problems with one disc it may be that which is at fault **
The first thing we do before any repair is test the console to confirm the fault. We then proceed to open the console and gain access to the disc drive.
We inspect the mechanism of the disc drive to rule that out as a fault. If all is okay with the drive mechanism we swap the whole laser assembly for a new one.
We reassemble the Xbox at the repair desk and give it an initial test. The Xbox One is passed down to the main testing bench where all consoles are stress tested and all functions checked.
15 other products in the same category:
What causes the Xbox One HDMI fault? The most common reason we hear is that the Xbox One has been dropped or knocked while plugged in. This causes the HDMI cable to yank out and physically damage...
What causes the Xbox One Green Screen of Death fault? Due to the technology of hard drives (HDD) and software they can unfortunately fail. Bad updates can cause issues as can problems with game...
What causes the Xbox One loud fan fault? The fan in the console works off the temperature of the motherboard. If the motherboard is getting too hot, the fans will rev up to keep the Xbox One...
What causes the Xbox One hard drive faults? Due to the technology of hard drives (HDD) and software they can unfortunately fail. Bad updates can cause issues as can problems with game saves....
What causes the Xbox One drive mechanism fault? The main reason we see Xbox One consoles with drive faults coming in are caused by accidental damage. We have found foreign objects inside the...
Although your repair should last for a very long time, you can ensure it is covered for longer by us by purchasing our extended warranty. We follow the original manufacturers warranty policies...
What causes the Xbox One GPU or no power fault? There are many contributing factors to this fault. The first is the use of lead-free solder. Much has been documented online about how lead-free...
How does the Xbox One inspection option work? Once we receive the Xbox One we will test out and diagnose the fault. We will then call you and explain what we have found and the price for repair....
How do we repair the Xbox One Face Plate or Power Board? The first thing we do before any repair is test the console to confirm the fault. We clean out any dust as we go. We then proceed to open...
What causes the Xbox One Broken Fan fault? The fan can stop functioning or become broken for a couple of reasons. If the Xbox One has received a knock or accidental damage, the fan may need to be...
What causes the Xbox One WiFi or Bluetooth fault? Xbox One consoles have a WiFi and Bluetooth module connected just under the case on the top of the console. Any pressure on top of the console...
What causes liquid or physical motherboard damage? As you can imagine, the main cause of liquid damaged is an accidental spill, flooding or being caught out in the rain. The liquid can cause a...
What causes the Xbox One hard drive faults? Due to the technology of hard drives (HDD) and software they can unfortunately fail. Bad updates can cause issues as can problems with game saves....
Common Console Motherboard Repairs There are various repairs that we carry out to console motherboards. The main repairs we do are flex cable connectors on Nintendo DS console after unsuccessful...
>Xbox accepts discs but doesn't load them
>Xbox displays "Insert Disc" even though there is a disc inside
>Error codes
>Free DPD delivery
>Free DPD collection label. Pack the device yourself and drop off at a DPD pickup shop. Find your nearest shop here
>Or DPD can come to your door with a secure box to package the device for you for £9.99
>Online tracking to keep you up to date and regular status email updates
>Quality repairs from very experienced technicians
>90 day warranty for your piece of mind
