>PS4 Pro doesn't eject discs
>PS4 Pro disc drive makes a grinding noise
>PS4 Pro drive is scratching discs
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The main reason we see Playstation 4 Pro with drive faults coming in are caused by accidental damage. If a disc isn't inserted perfectly straight it can dislodge the rollers that bring the disc in and out again. If any pressure is put on the console where the disc drive is, it can cause the housing of the drive to bend preventing discs from being inserted properly.
We have found that younger members of the family have used the PS4 disc slot as a letterbox. We have found a huge range of objects inside drives from fridge magnets and coins to half eaten jam sandwiches playing cards etc. This can cause all sorts of issues and sometimes can damage the laser too (see PS4 Pro laser repair)
Another common fault is where the PS4 Pro drive ejects discs on its own. You may be playing a game and the PS4 Pro beeps and ejects the disc. This can be a problem with the eject sensor and other parts of the drive mechanism.
NOTE If the disc drive is completely unresponsive, not making a noise at all or not attempting to accept a disc, the drives logic board may need to be swapped. Please see the details for this repair on the PS4 Disc Drive Logic Board repair page.
The first thing we do before any repair is test the console to confirm the fault. We clean out any dust as we go. We then proceed to open the PS4 and remove the internal PSU. We then have access to the disc drive.
We inspect the internal parts, gears and motors to see where the fault lies. Any faulty parts are replaced, the PS4 Pro mechanism is realigned and tested out. We will test the PlayStation a number of times on our testing bench prior to releasing it for dispatch.