It isn't always clear which repair option is needed for your particular device. Some repairs are clear cut, but sometimes one symptom can need different types of repairs. We don't always know which until we have carried out some diagnostics. So in the case, always use the "Inspection" option. We have an Inspection Option listed on every repair category.
For local customers, we can turn around most repairs within an hour or so.
For our national internet customers, you can choose the Express Service option. This is located on the repair pages. This means that we will repair and dispatch your device the same day we receive it. Please note that collections and deliveries are next working day services. So if a device is collected on a Monday, we would receive it on Tuesday. We would repair and dispatch the same day, and it will be back in your hands on Wednesday.
This feature is disabled on repairs which may take more than a day for us to complete. This could be caused by a complex repair, a repair that needs more testing than normal, or rarely stocked/expensive parts.
Of course! This is your property so it will come back to you in the same box as we pack the console in. We will note which disk it is on your order so you will see we have retrieved it for you.
We don't require any accessories to be sent. Please only include the device for repair. We have our own leads and controllers etc so we wouldn't need yours.
The only exception is with laptops. We do have a lot of chargers in our repair centre, but as there are so many different types for laptops, it would be helpful if you could include yours. Just in case your laptop uses a particular charger we don't have.
This depends on which shipping option you choose during check out.
Swap It: Please don't pack your device at all for this service. The DPD driver will have a sturdy plastic box. It is lockable and has sponge padding. If you box it, it may not fit. The box DPD brings to you will perfectly protect your device during transit
Ship From Shop and Send Yourself options: With these options, you are responsible for making sure the device is properly packed. We always recommend a box. Please pad the box out with bubble wrap. If you don't have any bubble wrap to hand, scrunched up newspaper or carrier bags will be just as good. We would like it to be padded out so the device isn't able to move around inside. Also, please include your name on a piece of paper inside. We have been receiving a lot of devices recently with no information which can delay our turnaround time.
We receive orders and enquiries from all over the UK. Our amazing DPD courier service can collect from you no matter where you are.
Our repair centre is based in York, and you are more than welcome to come and see us. No appointment necessary. For those that are too far away, you can book in online and select one of our DPD collection options. Around 80% of our public customer orders are through our collection and delivery service.
This can happen from time to time, particularly with liquid damaged, or physically damaged devices. If you are worried, we would advise using the "Inspection" option listed on all repair categories for the particular device.
When we find other problems, we always report back to you and ask for your authorisation to go ahead prior to carrying out the repair. If there is a change in price or repair needed compared to the order placed, we always provide the customer with choices. It is always up to you if you want to go ahead or not. We will refund the difference in price if a cheaper repair is needed. Likewise, if more money is needed for an additional/more expensive repair, we will ask you first. We wouldn't ask for the extra payment to be made until the repair and testing is complete and we are happy all is working well.
You are not under any obligation to go ahead with additional work.
Additionally, we don't charge full price on multiple repairs. Where we can, we charge the more expensive repair at full price, and discount the additional repair to £25. There are exceptions to this. For example, if a Macbook needed a new screen and motherboard, these parts are too expensive for us to cover at £25. We would charge the more expensive repair at full cost, and discount the second repair to the price of the part.
I hope this makes sense. If this happens with your order, the repairer will break down the costs in an email so you can see how we have priced the repairs.
We understand that the goods we are dealing with are yours, and sending them away for repair may be daunting to some.
We would like to reassure customers by saying:
Hello and thank you for getting in touch. When you say "Hardware Issue" it is quite a broad term and can mean any physical part of the system has an issue. May I ask if you can explain further? We will be able to help.
Thank you for your question. We can help with that repair. It sounds like it could be an issue with the Southbridge chip. You can book it in using the BLOD option or if you would like us to check it out before you pay for a repair, just use the Inspection option.
Hello and thank you for getting in touch. First thing I can say is to reassure your son about his Fortnite data. That is all stored online so won’t be lost.
As for a repair, I would suggest booking it in for an inspection. It sounds like there could be a few things going on. Some of what you have said sounds like a hard drive issue, and other more like an APU fault.
Booking an inspection allows our repair people to check it out and quote for the repair without you having to pay up front for a repair.
If you would like to speak to us, our phone lines are open again from 9am Monday.
Hello and thank you for your question. This is becoming more of a common problem with iPad Air's. It tends to be an issue with chips on the logic board. I would recommend using the inspection option to book it in. We can then test the device and confirm the fault before you pay for a repair.
We may ask for the pass code for testing purposes, but could always send it back untested. No problem about sending it whilst on.
Hello and thank you for your question. You are very welcome to drop it off, no need to book :)