Xbox One Laser Repair View larger

Xbox One Laser Repair

New product

Xbox One laser replacement. Is this the right repair for you?

>Xbox accepts discs but doesn't load them
>Xbox displays "Insert Disc" even though there is a disc inside
>Error codes

The Gamer-Tech Service

>Courier Collection available
>3 - 5 working day standard tunraround
>Express Service option for same day repair
>Online tracking to keep you up to date 
>High quality parts

More details

Available

£ 64.99 tax incl.

  • Standard Turnaround Time - 3-5 Working Days
  • Express Same Day Repair (+£10)

Add to wishlist

More info

What causes the Xbox One laser fault?

The laser diodes in all consoles, not just the Xbox One, deteriorates over time to the point that they no longer read discs. The strength and focus of the laser beam reduces over time. 

Sometimes physical damage can happen to the Xbox One laser lens. If the console is moved or knocked while a disc is spinning inside, it can cause it to make contact with the laser lens and damage it. You may also notice a circular scratch on the disc when this happens. It isn't a laser burn as some people have documented online as the laser isn't that strong. 

There have also been times where updates have caused issues with lasers too. Googling the error code shown can give more information. 

** We always recommend trying a few discs prior to booking this repair in to rule out a damaged disc. If you're having problems with one disc it may be that which is at fault **

How do we repair the Xbox One laser?

The first thing we do before any repair is test the console to confirm the fault. We then proceed to open the console and gain access to the disc drive.

We inspect the mechanism of the disc drive to rule that out as a fault. If all is okay with the drive mechanism we swap the whole laser assembly for a new one. 

We reassemble the Xbox at the repair desk and give it an initial test. The Xbox One is passed down to the main testing bench where all consoles are stress tested and all functions checked. 

Reviews

Grade 
11/05/2016

Gamer-Tech are just fantastic

The following scores out of 5 where given (0 = lowest / 5 = highest)

Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5

Andrea Arboritanza's enquiry was :

For the last two months my xbox has been displaying do you own this game. Please insert the disc. As of recent within the last month a lot of my disc based games like Destiny Project Cars F1 2015 etc...will not load only to keep displaying the same message over and over again. I can play games downloaded from the xbox one store with no issues at all just disc based games.Any help would much be appreciated.

Andrea Arboritanza's comments about your service are :

Gamer-Tech are just fantastic. Seriously would recommend them to everyone! I contacted Gamer-tech via the form on the website for a quotation. I was really happy with the quote, gave them a call and had a quick chat. I had two requests, the first was that could DPD call me when they arrive as I have a long drive and the gates are locked. The second was could the repair and return be done by my birthday coming up on March 21st. They told me they would be more than willing to have it back in time for my birthday :) When DPD failed to call me when outside my property, I gave Gamer-tech a call explained what happened and they quickly rectified the situation and because they had been let down by the courier service they would push my Xbox One to priority as good will guesture. I had my xbox delivered to my works head office so I could collect it today being Friday and also pay day ;) My X1 now plays disk games again!!!!! The repair was a success, works like new. Thank you all for going that extra mile. I will be recommending and using your repair services in the near future. Andrea

Grade 
11/05/2016

Really pleased

The following scores out of 5 where given (0 = lowest / 5 = highest)

Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5

Thomas Ireland's enquiry was :

Discs read but unable to play gamesCan play games on HD

Thomas Ireland's comments about your service are :

Helpful advice and prompt repair of my console now working perfect thank`s to these guys Really pleased will use again.

Grade 
15/01/2016

Excellent service

The following scores out of 5 where given (0 = lowest / 5 = highest)

Response Time : 5
Helpful : 5
Knowledgeable : 5
Competitive : 5
Likely to Recommend : 5

Ms Sunita Bhalla's enquiry was :

Not reading or playing any type of discs Game or DVD.It does switch on and I can sign into Xbox Live.

Ms Sunita Bhalla's comments about your service are :

Excellent service and repaired my Xbox in under a week. Brilliant !!

Write your review!

Write a review

Xbox One Laser Repair

Xbox One Laser Repair

Xbox One laser replacement. Is this the right repair for you?

>Xbox accepts discs but doesn't load them
>Xbox displays "Insert Disc" even though there is a disc inside
>Error codes

The Gamer-Tech Service

>Courier Collection available
>3 - 5 working day standard tunraround
>Express Service option for same day repair
>Online tracking to keep you up to date 
>High quality parts