>Laptop doesn't eject discs
>Laptop disc drive makes a grinding noise
>Laptop drive is scratching discs
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The main reason we see Laptops with drive faults is accidental damage. If a disc isn't inserted perfectly straight it can dislodge the rollers that bring the disc in and out again. If any pressure is put on the laptop where the disc drive is, it can cause the housing of the drive to bend preventing discs from being inserted properly.
Sometimes, a disc-drive fault can be cause by an electrical fault.
The first thing we do before any repair is test the laptop to confirm the fault. We then proceed to open the laptop and have access to the disc drive.
We inspect the internal parts, gears and motors to see where the fault lies. Any faulty parts are replaced, the laptop mechanism is realigned and tested out. We will test the laptop a number of times on our testing bench prior to releasing it for dispatch.